Vendor record · pagerduty.com
What PagerDuty promises about your data.
Where PagerDuty publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
PagerDuty lists its sub-processors at pagerduty.com/subprocessors. We last read it on October 15, 2026.
- What has changed
We've recorded no change to its sub-processor list or data processing agreement between August 31, 2026 and September 15, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
When it adds a sub-processor, its clause at www.pagerduty.com/data-processing-addendum/ (read October 8, 2026) gives you 30 days to object.
- Window
- 30
- Sub-processors
- 46
- Pages
- 7
- Copies
- 23
days to object when it adds a sub-processor
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
PagerDuty DPA
PagerDuty's data processing agreement gives 30 days to object to a new sub-processor. Here is the clause, from our October 8, 2026 copy:
30
days to object
“If PagerDuty processes Customer Personal Data of residents in the European Economic Area, the United Kingdom, or Switzerland on Customer’s behalf, in order to exercise its right to object to PagerDuty’s use of a new subprocessor, Customer shall notify PagerDuty promptly in writing within thirty (30) days after PagerDuty’s updated list of subprocessors has been made available.”
Found automatically and not yet checked by a person. The quote is exact, and the link goes to the source. Nothing here says whether the term is good or bad, only that PagerDuty published it.
www.pagerduty.com/data-processing-addendum/ · read 2026-10-08 · fingerprint 57d12bebf824393e…
How it says it sends notice
“PagerDuty shall maintain an updated list of subprocessors and Customer may receive notification of changes to the published list of subprocessors by subscribing to the published RSS feed.”
www.pagerduty.com/data-processing-addendum/ · read 2026-10-08
PagerDuty sub-processors
PagerDuty publishes a sub-processor list at pagerduty.com/subprocessors; we last read it on October 15, 2026. It names 46 entries. The first 15, as the list prints them: Agap2IT; Amazon Web Services, Inc.; Amplitude, Inc.; Atlassian Corp.; Automattic Inc.; Bee Engineering, S.A.; BrowserStack Inc.; Catamorphic Co. dba LaunchDarkly; Crowdstrike Inc.; Databricks, Inc.; Dropbox, Inc.; Etleap Inc.; Fivetran Inc.; FullStory, Inc.; Gainsight, Inc.; and 31 more in the full table below. The public record holds no change to the list read before September 15, 2026. A change we read after September 15, 2026 is published 30 days after we read it.
46 named · full table
Every public change we have recorded · Where vendors publish their lists
How long PagerDuty keeps your data
We hold no statement about data retention from PagerDuty's watched pages. The pages we watch: changelog pagerduty.com/whats-new; data processing agreement www.pagerduty.com/data-processing-addendum/; pricing page pagerduty.com/pricing; privacy policy pagerduty.com/privacy; sub-processor list pagerduty.com/subprocessors; terms of service pagerduty.com/terms-of-service; trust and security page pagerduty.com/security. On training with customer data, PagerDuty's terms of service (pagerduty.com/terms-of-service, in the copy read October 13, 2026) says: “Customer shall be responsible for compliance with Messaging laws. - *Statistical Data. *Customer acknowledges and permits PagerDuty to compile and use statistical or aggregate, non-personally-identifiable information about Customer’s Users, and Contact Persons’ use of the Services, including without limitation the types and number of Incidents, number of alerts, and other metadata, for industry a…”
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 46 · 1 name an AI provider we list
Agap2IT
Customer/Product Support Services
Portugal
Amazon Web Services, Inc.
Cloud Computing/Data Warehouse Services/Telecom/Email Notification Services
United States, Germany, Ireland1
Amplitude, Inc.
Data Analytics Services
United States
Atlassian Corp.
Customer Support Services
United States
Automattic Inc.
Account Profiles
United States
Bee Engineering, S.A.
Customer/Product Support Services
Portugal
BrowserStack Inc.
Product Testing
United States, Ireland, India
Catamorphic Co. dba LaunchDarkly
Feature Flagging Services
United States
Crowdstrike Inc.
Security/Production SIEM (Security)/Production Logging (Security)
United States, Argentina, Australia, Brazil, Canada, Chile, Colombia, Denmark, …
Databricks, Inc.
Data Intelligence
United States
Dropbox, Inc.
E-signature Services
United States
Etleap Inc.
Pipeline Data Processing Provider
United States, France1
Fivetran Inc.
Pipeline Data Processing Provider
United States
FullStory, Inc.
User Experience Tools/Data Analytics Services
United States
Gainsight, Inc.
Customer Support Services
United States
Google LLC
Location Detection Services, Authentication, and Customer Support Services.
United States
Hound Technology, Inc. d/b/a Honeycomb
Service Observability
United States
Hyperdoc Inc.
Video and Audio Transcription Services
United States, Canada
Intercom, Inc.
Customer Support Services
United States
International Business Machines Corporation (IBM)
Artificial Intelligence
United States
KTSL Limited
Incident Orchestration
United Kingdom, United States
Mailgun Technologies, Inc.
Email Notification Services
United States, Belgium, Germany1
Message Bird
SMS & Voice/Telecom Notification Services
United States, Netherlands, Germany, United Kingdom
Microsoft Corporation
Authentication/Cloud Computing Services Provider/Communication Platform
United States
Okta, Inc. (Auth 0)
Authentication Services
United States
Open AI, L.L.C.AI · OpenAI
Artificial Intelligence
United States
Oso Security, Inc.
Access Control Services
United States
PagerDuty, Inc.
United States
PagerDuty Chile SpA
Chile
PagerDuty KK
Japan
PagerDuty Portugal, Unipessoal Lda
Portugal
PagerDuty Switzerland GmbH
Switzerland
Pendo.io, Inc.
In-App Messaging and guides/User Experience Tools/Data Analytics Services
United States
ProductBoard, Inc.
Customer Feedback Services
United States
ReadMe.io Co
Product Documentation
United States
Rollbar, Inc.
Error Reporting Services
United States
Salesforce, Inc.
Cloud Computing/Application Development/Live Call Routing/Data Analytics Services/Customer Support Services
United States, Ireland1
Sisense SF, Inc.
Data Analytics Services
United States
Snowflake Inc.
Data Warehouse Services
United States
Sumo Logic, Inc.
SIEM/Logging
United States
Twilio Inc.
SMS & Voice/Telecom/Email Notification Services/User Experience Tools
United States
User Testing, Inc.
User Feedback/Product Testing
United States
Variacode Software, S.p.A.
Customer/Product Support Services
Chile, Argentina, Brazil, Colombia, Spain, Portugal, Australia
Vercel Inc.
Cloud Computing
United States
Vonage Business, Inc.
SMS & Voice/Telecom Notification Services
United States, United Kingdom1
Zapier Inc.
Operations Automations and Customer Support Automations
United States
Certifications the trust page names · FedRAMP · ISO 27001 · PCI DSS · SOC 2 · SOC 2 Type II
The pages' own stamps: Effective Date 2025-09-01 · Effective 2023-12-21
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
What this page doesn’t tell you
No score.
Nothing here rates PagerDuty. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at PagerDuty? With an email at pagerduty.com you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is PagerDuty in your product? Hear the morning we read a change.
You get the lines that moved, in PagerDuty’s own words, and the date any window closes. No card. Nothing to cancel.