Insider’s sub-processor list changed.

− # Insider One sub-processors
− Sub-processors engaged in connection with the provision of the Insider One Services. This page is the authoritative list.
− Version | v2.0 |
− Date | 12 August 2026 Previously published version: 10 March 2026 |
− Depending on the Customer’s use of the Insider One Services — such as the specific features utilised and the Customer’s geographic location — not all Sub-processors listed herein will necessarily be involved in the delivery of services to every Customer.
− EEA / UK only | Indicates whether the relevant Sub-processor’s processing of Personal Data, including remote access for support purposes, takes place exclusively within the European Economic Area and/or the United Kingdom. |
− - Where a Sub-processor processes Personal Data outside the EEA or the United Kingdom, Insider One ensures that an appropriate transfer mechanism is in place, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or certification under the EU–U.S. Data Privacy Framework (including the UK Extension), as applicable.
− Sosyo Plus Bilgi Bilişim Teknolojileri Danışmanlık Hizmetleri Ticaret A.Ş. – France Branch | 18 Rue Pasquier, 75008 Paris, France | Customer success and commercial operations for French Customers. |
− Sosyo Plus Bilgi Bilişim Teknolojileri Danışmanlık Hizmetleri Ticaret A.Ş. – Sucursal en España | Avenida Diagonal 442, 3º 1ª, 08037 Barcelona, Spain | Customer success and commercial operations for Iberian Customers. |
− MindBehind Bilgi Teknolojileri A.Ş. | Sultan Selim Mah. Libadiye Sk. No: 3/1, Kağıthane, 34415 Istanbul, Türkiye | Conversational AI, messaging automation capabilities, chatbot products. |
− Insider Pte. Ltd. | 10 Anson Road, #16-04, International Plaza, Singapore 079903 | APAC regional headquarters. Customer success and technical support. |
− Insider Brasil Licenciamento e Serviços de Software LTDA | Rua Doutor Rubens Gomes Bueno 691, Suite 151, Condomínio 17007, Edifício Sigma, Block A, São Paulo – SP, 04730-903, Brazil | Customer success and commercial operations for Brazilian Customers. |
− Insider Digital, S.A. de C.V. | Av. Paseo de la Reforma 295, Piso 10, Oficina 1903, Col. Cuauhtémoc, 06500 Ciudad de México, Mexico | Customer success and commercial operations for Mexican Customers. |
− Insider Services Colombia S.A.S | Ak 7 No. 116-50, Of. 03-146, Bogotá D.C., Colombia | Customer success and commercial operations for Colombian Customers. |
− Insider Pte Ltd – Korea Branch | Changgang Building 8F, 11-5 Namdaemun-ro 7-gil, Jung-gu, Seoul, Republic of Korea | Customer success and commercial operations for Korean Customers. |
− Insider Pte Ltd – Taiwan Branch | 20F., No. 206, Sec. 1, Keelung Rd., Xinyi Dist., Taipei City 110, Taiwan | Customer success and commercial operations for Taiwanese Customers. |
− Insider Vietnam Company Ltd. | Floor 7, No. 105 Cô Giang Street, Cầu Ông Lãnh Ward, Ho Chi Minh City, Vietnam | Customer success and commercial operations for Vietnamese Customers. |
− Sosyo Plus Bilgi Bilişim Teknolojileri Danışmanlık Hizmetleri Ticaret A.Ş. | Sultan Selim Mah. Libadiye Sk. No: 3/1, Kağıthane, 34415 Istanbul, Türkiye | Principal operating entity. Product development, platform engineering, system maintenance, security operations, and customer success and technical support. |
− Insider AU Pty Ltd | Level 8, 1 O’Connell Street, Sydney, NSW, Australia | Customer success and commercial operations for Australian and New Zealand Customers. |
− The following Sub-processors provide the underlying infrastructure on which the Insider One Services are hosted. The applicable hosting region depends on the Customer’s deployment region and contractual configuration.
− Amazon Web Services, Inc. (AWS) | 410 Terry Avenue North, Seattle, WA 98109-5210, United States | Cloud infrastructure used to host and operate the Insider One platform. Customer & Customer End User Data will be stored and processed on AWS infrastructure as part of the provision of the Insider One Services. AWS services, such as AWS Lambda, are also used to run certain technical processes required for integrations between Insider One and third-party systems. | The processing location depends on the Customer’s selected deployment region. Unless otherwise agreed with the Customer, the default processing location is **Ireland (EU)**. Processing locations by deployment region - EEA & UK Ireland - North America USA (Northern Virginia) - Indonesia Indonesia (Jakarta) - MENA UAE - South Korea South Korea (Seoul) - Hong Kong Hong Kong - Australia & New Zealand Australia - Brazil Brazil (São Paulo) - India India (Mumbai) - Türkiye Türkiye |
− Google Cloud EMEA Limited | 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland | Cloud infrastructure and related Google Cloud services used to operate and support certain Insider One services and features. Where the relevant Google Cloud-based service or feature is used, Customer & Customer End User Data may be stored and processed within Google Cloud infrastructure. Google Cloud services may also be used for application functionality, analytics, security and integrations. | Europe and/or United States, depending on the Google Cloud service used and applicable service configuration. |
− Huawei Telekomünikasyon Dış Ticaret Ltd. Şti. (Huawei Cloud) | Saray Mah. Ahmet Tevfik İleri Cad. Onur Ofis Park İş Merkezi A1 Blok No: 10 B/1, Ümraniye, 34768 Istanbul, Türkiye | Cloud infrastructure used to host and operate certain Insider One services for Customers in Türkiye. Where Huawei Cloud is used, Customer Personal Data is stored and processed within Huawei Cloud infrastructure located in Türkiye. Available only to Türkiye Customers. | Türkiye |
− Hyperlocal Pty Ltd (Tall Bob) | Street address to be confirmed – VIC 3181, Australia (ABN 65 152 948 377) | SMS / MMS delivery provider for Australia and New Zealand Customers | Australia & New Zealand |
− Eialerta Informática LTDA (EYOU) | Av. Brigadeiro Faria Lima 3144, 3º andar, sala 32, Jardim Paulistano, São Paulo – SP, 01451-000, Brazil | SMS / MMS delivery provider for LATAM Customers | Brazil |
− ### 6.3 WhatsApp and messaging channel delivery
− ClickHouse, Inc. | c/o Goodwin Procter LLP, 601 Marshall Street, Redwood City, CA 94063, United States | Managed cloud database services (for Unified Customer Database – UCD product) | The processing location depends on the Customer’s selected deployment region. Unless otherwise agreed with the Customer, the default processing location is **Ireland (EU)**. Processing locations by deployment region - EEA & UK Ireland - North America USA (Northern Virginia) - Indonesia Indonesia (Jakarta) - MENA UAE - South Korea South Korea (Seoul) - Hong Kong Hong Kong - Australia & New Zealand Australia - Brazil Brazil (São Paulo) - India India (Mumbai) - Türkiye Türkiye |
− Cloudflare, Inc. | 101 Townsend Street, San Francisco, CA 94107, United States | Optimised content delivery network provider | Nearest region to the data subject – see [cloudflare.com/network](https://www.cloudflare.com/network/) |
− Amazon Web Services, Inc. (AWS) | 410 Terry Avenue North, Seattle, WA 98109-5210, United States | Large language model (LLM) inference via Amazon Bedrock. Models are operated within AWS; the model providers receive no access to inputs or outputs. | Ireland, USA, Indonesia (Jakarta), UAE, South Korea (Seoul), Hong Kong, Australia & Brazil (São Paulo) |
− Google Cloud EMEA Limited | 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland | Google Cloud services used to enable and support certain Insider One product features, integrations, analytics and AI-powered functionality. This includes conversational and customer engagement capabilities, including Dialogflow and related natural language processing and natural language understanding (NLP/NLU), generative AI and large language model (LLM)-based functionality used within relevant features of the Insider One Conversational Suite. Google Cloud services may also be used to provide business intelligence, data analytics, reporting and visualization capabilities made available to Customers, including through Looker and related Google Cloud analytics services, as well as technical application and integration functionality required to operate relevant Insider One features. Where a Customer uses a feature that relies on Google Cloud, Customer & Customer End User Data and other data required to provide that feature may be transmitted to, stored and/or processed within Google Cloud infrastructure. | Europe and/or United States, depending on the Google Cloud service used and applicable service configuration. |
− These Sub-processors support the secure operation and administration of the Insider Services and Insider’s corporate environment.
− Questions regarding this document should be directed to [[email protected]](/cdn-cgi/l/email-protection#6515170c1304061c250c0b160c0100170a0b004b060a08) and [[email protected]](/cdn-cgi/l/email-protection#7c10191b1d103c15120f1518190e131219521f1311).
− © Insider One. This document is provided for transparency purposes and does not vary the terms of the Agreement or the applicable DPA. In the event of any conflict, the Agreement and the DPA prevail.
+ # Insider One Sub-Processors (Public Version)
+ Sub-processors engaged in connection with the provision of the Insider One Services.
+ Version | v3.0 |
+ Date | 28 September 2026 Previously published version: 12 August 2026 |
+ 46 sub-processor entries listed
+ Depending on the Customer’s use of the Insider One Services — such as the specific features utilised and the Customer’s geographic location — not all Sub-processors listed herein will necessarily be involved in the delivery of services to every Customer.
+ EEA / UK only | Indicates whether the relevant Sub-processor’s processing of Personal Data, including remote access for support purposes, takes place exclusively within the European Economic Area and/or the United Kingdom. |
+ - Where a Sub-processor processes Personal Data outside the EEA or the United Kingdom, Insider One ensures that an appropriate transfer mechanism is in place, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or certification under the EU–U.S. Data Privacy Framework (including the UK Extension), as applicable.
+ Sosyo Plus Bilgi Bilişim Teknolojileri Danışmanlık Hizmetleri Ticaret A.Ş. – France Branch | 18 Rue Pasquier, 75008 Paris, France | Customer success and commercial operations for French Customers. |
+ Sosyo Plus Bilgi Bilişim Teknolojileri Danışmanlık Hizmetleri Ticaret A.Ş. – Sucursal en España | Avenida Diagonal 442, 3º 1ª, 08037 Barcelona, Spain | Customer success and commercial operations for Iberian Customers. |
+ MindBehind Bilgi Teknolojileri A.Ş. | Sultan Selim Mah. Libadiye Sk. No: 3/1, Kağıthane, 34415 Istanbul, Türkiye | Conversational AI, messaging automation capabilities, chatbot products. |
+ Insider Pte. Ltd. | 10 Anson Road, #16-04, International Plaza, Singapore 079903 | APAC regional headquarters. Customer success and technical support. For Customers in Vietnam, this entity is a sub-processor. |
+ Insider Brasil Licenciamento e Serviços de Software LTDA | Rua Doutor Rubens Gomes Bueno 691, Suite 151, Condomínio 17007, Edifício Sigma, Block A, São Paulo – SP, 04730-903, Brazil | Customer success and commercial operations for Brazilian Customers. |
+ Insider Digital, S.A. de C.V. | Av. Paseo de la Reforma 295, Piso 10, Oficina 1903, Col. Cuauhtémoc, 06500 Ciudad de México, Mexico | Customer success and commercial operations for Mexican Customers. |
+ Insider Services Colombia S.A.S | Ak 7 No. 116-50, Of. 03-146, Bogotá D.C., Colombia | Customer success and commercial operations for Colombian Customers. |
+ Insider Pte Ltd – Korea Branch | Changgang Building 8F, 11-5 Namdaemun-ro 7-gil, Jung-gu, Seoul, Republic of Korea | Customer success and commercial operations for Korean Customers. |
+ Insider Pte Ltd – Taiwan Branch | 20F., No. 206, Sec. 1, Keelung Rd., Xinyi Dist., Taipei City 110, Taiwan | Customer success and commercial operations for Taiwanese Customers. |
+ Insider Vietnam Company Ltd. | Floor 7, No. 105 Cô Giang Street, Cầu Ông Lãnh Ward, Ho Chi Minh City, Vietnam | Customer success and commercial operations for Vietnamese Customers. |
+ Sosyo Plus Bilgi Bilişim Teknolojileri Danışmanlık Hizmetleri Ticaret A.Ş. | Sultan Selim Mah. Libadiye Sk. No: 3/1, Kağıthane, 34415 İstanbul, Türkiye | Principal operating entity. Product development, platform engineering, system maintenance, security operations, and customer success and technical support. |
+ Insider AU Pty Ltd | Level 8, 1 O’Connell Street, Sydney, NSW, Australia | Customer success and commercial operations for Australian and New Zealand Customers. |
+ The following Sub-processors provide the underlying infrastructure on which the Insider One Services are hosted. The applicable hosting region depends on the Customer’s deployment region and contractual configuration.
+ Amazon Web Services, Inc. (AWS) | 410 Terry Avenue North, Seattle, WA 98109-5210, United States | Cloud infrastructure used to host and operate the Insider One platform. Customer & Customer End User Data will be stored and processed on AWS infrastructure as part of the provision of the Insider One Services. AWS services, such as AWS Lambda, are also used to run certain technical processes required for integrations between Insider One and third-party systems. | The processing location depends on the Customer’s selected deployment region. Unless otherwise agreed with the Customer, the default processing location is **Ireland (EU)**. Processing locations by deployment region - EEA & UK Ireland - North America USA (Northern Virginia) - Indonesia Indonesia (Jakarta) - MENA UAE - South Korea South Korea (Seoul) - Hong Kong Hong Kong - Australia & New Zealand Australia - Brazil Brazil (São Paulo) - India India (Mumbai) - Türkiye Türkiye |
+ Google Cloud EMEA Limited | 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland | Cloud infrastructure and related Google Cloud services used to operate and support certain Insider One services and features. Where the relevant Google Cloud-based service or feature is used, Customer & Customer End User Data may be stored and processed within Google Cloud infrastructure. Google Cloud services may also be used for application functionality, analytics, security and integrations. | Europe and/or United States, depending on the Google Cloud service used and applicable service configuration. |
+ Huawei Telekomünikasyon Dış Ticaret Ltd. Şti. (Huawei Cloud) | Saray Mah. Ahmet Tevfik İleri Cad. Onur Ofis Park İş Merkezi A1 Blok No: 10 B/1, Ümraniye, 34768 Istanbul, Türkiye | Cloud infrastructure used to host and operate certain Insider One services for Customers in Türkiye. Where Huawei Cloud is used, Customer Personal Data is stored and processed within Huawei Cloud infrastructure located in Türkiye. Available only to Türkiye Customers. | Türkiye |
+ Hyperlocal Pty Ltd (Tall Bob) | Street address to be confirmed – VIC 3181, Australia (ABN 65 152 948 377) | SMS / MMS delivery provider for Australia and New Zealand Customers | Australia & New Zealand |
+ Eialerta Informática LTDA (EYOU) | Av. Brigadeiro Faria Lima 3144, 3º andar, sala 32, Jardim Paulistano, São Paulo – SP, 01451-000, Brazil | SMS / MMS delivery provider for LATAM Customers | Brazil |
+ ### 6.3 WhatsApp and other messaging channel delivery
+ CÔNG TY TRÁCH NHIỆM HỮU HẠN CÔNG NGHỆ VIHAT | 140-142 Đường số 2, Khu nhà ở Vạn Phúc 1, Phường Hiệp Bình, Thành phố Hồ Chí Minh, Việt Nam | Zalo platform services and integrations for Customers. Where a Customer uses Zalo-related features or integrations through the Insider One Services, Customer and Customer End User Data may be transferred to and processed by Zalo to provide the relevant functionality. Applies only to Customers using such features or integrations. | Vietnam |
+ ClickHouse, Inc. | c/o Goodwin Procter LLP, 601 Marshall Street, Redwood City, CA 94063, United States | Managed cloud database services (for Unified Customer Database – UCD product) | The processing location depends on the Customer’s selected deployment region. Unless otherwise agreed with the Customer, the default processing location is **Ireland (EU)**. Processing locations by deployment region - EEA & UK Ireland - North America USA (Northern Virginia) - Indonesia Indonesia (Jakarta) - MENA UAE - South Korea South Korea (Seoul) - Hong Kong Hong Kong - Australia & New Zealand Australia - Brazil Brazil (São Paulo) - India India (Mumbai) - Türkiye Türkiye |
+ Cloudflare, Inc. | 101 Townsend Street, San Francisco, CA 94107, United States | Optimised content delivery network provider | Nearest region to the data subject – see [cloudflare.com/network](https://www.cloudflare.com/network/) |
+ Amazon Web Services, Inc. (AWS) | 410 Terry Avenue North, Seattle, WA 98109-5210, United States | Large language model (LLM) inference via Amazon Bedrock. Models are operated within AWS; the model providers receive no access to inputs or outputs. | Ireland, USA, Indonesia (Jakarta), UAE, South Korea (Seoul), Hong Kong, Australia & Brazil (São Paulo) |
+ Google Cloud EMEA Limited | 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland | Google Cloud services used to enable and support certain Insider One product features, integrations, analytics and AI-powered functionality. This includes conversational and customer engagement capabilities, including Dialogflow and related natural language processing and natural language understanding (NLP/NLU), generative AI and large language model (LLM)-based functionality used within relevant features of the Insider One Conversational Suite. Google Cloud services may also be used to provide business intelligence, data analytics, reporting and visualization capabilities made available to Customers, including through Looker and related Google Cloud analytics services, as well as technical application and integration functionality required to operate relevant Insider One features. Where a Customer uses a feature that relies on Google Cloud, Customer & Customer End User Data and other data required to provide that feature may be transmitted to, stored and/or processed within Google Cloud infrastructure. | Europe and/or United States, depending on the Google Cloud service used and applicable service configuration. |
+ These Sub-processors support the secure operation and administration of the Insider Services and Insider’s corporate environment.
+ **3.0** | 28 September 2026 | Released | |
+ Questions regarding this document should be directed to [[email protected]](/cdn-cgi/l/email-protection#09797b607f686a704960677a606d6c7b66676c276a6664) and [[email protected]](/cdn-cgi/l/email-protection#3c50595b5d507c55524f5558594e535259125f5351).
+ © Insider One. This document is provided for transparency purposes and does not vary the terms of the Agreement or the applicable DPA. In the event of any conflict, the Agreement and the DPA prevail.