Vendor record · ai21.com
What AI21 Labs promises about your data.
Where AI21 Labs publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
AI21 Labs lists its sub-processors at trust.ai21.com/subprocessors. We last read it on October 11, 2026.
- What has changed
We've recorded no change to its sub-processor list or data processing agreement between September 11, 2026 and September 16, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
We couldn't quote a notice window: we haven't found a data processing agreement from AI21 Labs anywhere we've looked.
- Window
- —
- Sub-processors
- 5
- Pages
- 4
- Copies
- 11
no window we can quote yet
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
AI21 Labs DPA
We have not found a data processing agreement published by AI21 Labs anywhere we looked. There is no sub-processor notice window we can quote.
AI21 Labs sub-processors
AI21 Labs publishes a sub-processor list at trust.ai21.com/subprocessors; we last read it on October 11, 2026. It names 5 entries. The entries, as the list prints them: Amazon Web Services; Cloudflare; Google Cloud Platform; Intercom; Stripe. The same list is in the full table below. The public record holds no change to the list read before September 16, 2026. A change we read after September 16, 2026 is published 30 days after we read it.
5 named · full table
Every public change we have recorded · Where vendors publish their lists
How long AI21 Labs keeps your data
We hold no statement about data retention from AI21 Labs's watched pages. The pages we watch: pricing page ai21.com/pricing; privacy policy ai21.com/privacy-policy; sub-processor list trust.ai21.com/subprocessors; terms of service ai21.com/terms-of-service. On training with customer data, AI21 Labs's privacy policy (ai21.com/privacy-policy, in the copy read September 7, 2026) says: “Consistent with our Terms of Service, and unless otherwise agreed in writing or required to provide the Services, we do not use your inputs or outputs to train AI21’s foundational or generally available AI models.”
Training on customer data
“Activity Data: Information about your activity across the Services, including pages and features viewed, time spent, click and interaction patterns, session data, and, for the AI Systems specifically, operational and usage metrics relating to your access, configuration, and consumption of the Services, for example, request volumes, routing and model-selection metrics, token and resource consumpti…”
ai21.com/privacy-policy · read 2026-09-07
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 5
Amazon Web Services
Cloud Infrastructure
United States
Cloudflare
CDN
Worldwide
Google Cloud Platform
Cloud Infrastructure
United States
Intercom
Users Support
United States
Stripe
Billing
United States
The pages' own stamps: Last Updated 2026-08-02 · Last Updated 2024-11-19
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Where we get nothing
What AI21 Labs does not publish where we can read it
Of the 4 public pages we watch for AI21 Labs, these give us nothing right now.
Trust and security
the page at that URL is not that document
ai21.com/securityTrust and security
the page at that URL is not that document
www.ai21.com/security/vdp/Data processing agreement
we have not found one published anywhere we looked
Before you conclude anything
This only means we couldn’t read it on a public page. AI21 Labs may share it in its agreement, a trust portal, or with any customer who asks.
So treat it as a question to ask them: “Can you send your sub-processor list, and tell us when it changes?”
What this page doesn’t tell you
No score.
Nothing here rates AI21 Labs. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at AI21 Labs? With an email at ai21.com you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is AI21 Labs in your product? Hear the morning we read a change.
You get the lines that moved, in AI21 Labs’s own words, and the date any window closes. No card. Nothing to cancel.