Vendor record · freshworks.com
What Freshworks promises about your data.
Where Freshworks publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
Freshworks lists its sub-processors at www.freshworks.com/privacy/sub-processor/. We last read it on October 15, 2026.
- What has changed
We've recorded no change to its sub-processor list or data processing agreement between September 12, 2026 and September 15, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
When it adds a sub-processor, its clause at www.freshworks.com/data-processing-addendum/ (read October 13, 2026) gives you 15 days' notice.
- Window
- 15
- Sub-processors
- 26
- Pages
- 7
- Copies
- 29
days' notice when it adds a sub-processor
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
Freshworks DPA
Freshworks's data processing agreement gives 15 days' notice before a new sub-processor is engaged. Here is the clause, from our October 13, 2026 copy:
15
days' notice
“Freshworks shall provide Customer with at least 15 days’ prior notice of any planned changes to the Subprocessor list, through the addition or replacement of Subprocessors.”
Found automatically and not yet checked by a person. The quote is exact, and the link goes to the source. Nothing here says whether the term is good or bad, only that Freshworks published it.
www.freshworks.com/data-processing-addendum/ · read 2026-10-13 · fingerprint 2ac25ed55a11915a…
Freshworks sub-processors
Freshworks publishes a sub-processor list at www.freshworks.com/privacy/sub-processor/; we last read it on October 15, 2026. It names 26 entries. The first 15, as the list prints them: Amazon Web Services, Inc.; Appcues, Inc.; Automattic Inc.; Calendly, LLC; Cloudflare, Inc; Databricks, Inc.; Dropbox, Inc.; e6data Inc; Freshworks GmbH; Freshworks Australia Pty. Ltd.; Freshworks Technologies Private Limited; Freshworks Technologies Pte. Ltd.; Freshworks Technologies UK Ltd.; FullContact Inc.; Google LLC; and 11 more in the full table below. The public record holds no change to the list read before September 15, 2026. A change we read after September 15, 2026 is published 30 days after we read it.
26 named · full table
Every public change we have recorded · Where vendors publish their lists
How long Freshworks keeps your data
We hold no statement about data retention from Freshworks's watched pages. The pages we watch: data processing agreement www.freshworks.com/data-processing-addendum/; pricing page freshworks.com/pricing; privacy policy freshworks.com/privacy; status page status.freshworks.com/; sub-processor list www.freshworks.com/privacy/sub-processor/; terms of service freshworks.com/terms; trust and security page trust.freshworks.com/. On training with customer data, Freshworks's privacy policy (freshworks.com/privacy, in the copy read September 19, 2026) says: “If you are someone who has seen this advertising on a Social Platform, it is in our legitimate interests that the Social Platform uses the data that you have provided to it to advertise our Services, although please note that we do not receive this data and you should exercise your rights in respect of such data in accordance with the privacy notice of the relevant Social Platform. | **Purpose: S…”
Training on customer data
“Users of our Services: If you use our Services, whether it is through our Website or our Mobile Applications, we will process your Personal Data for certain data analytics purposes and in order to offer, deliver and improve our Services.”
freshworks.com/privacy · read 2026-09-19
Training on customer data
“Used to improve customer's email marketing campaign, email validations | EU | Freshsales Freshmarketer Freshsales Suite | Cloudflare, Inc*** | Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure. | US…”
www.freshworks.com/privacy/sub-processor/ · read 2026-10-13
Training on customer data
“Regardless of any prohibitions in this DPA or the Agreement, the Parties agree that Freshworks may, and Customer instructs Freshworks to, process Personal Data for the following activities that are related to the Agreement: detect data security incidents; protect against fraudulent or illegal activity; effectuate repairs; and provide, maintain, or improve the quality of the services. iii.”
www.freshworks.com/data-processing-addendum/ · read 2026-10-13
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 26
Amazon Web Services, Inc.
Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshwo…
US, EU, AUS, IND, ME
Appcues, Inc.
Freshdesk Freshchat Freshcaller Freshsales Freshmarketer Freshteam Freshdesk Omni Freshsales Suite Freshsuccess
Appcues provides us the ability to provide quick and pertinent tours, tips, and…
Automattic Inc.
Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual soluti…
US, EU
Calendly, LLC
Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for custome…
US
Cloudflare, Inc
Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware prote…
US, EU, AUS, IND, ME
Databricks, Inc.
Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, …
US, EU, AUS, IND, ME
Dropbox, Inc.
Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory.
US, EU, AUS
e6data Inc
e6data provides a high-performance SQL query engine that runs on top of the analytics data lake platform. The service is used by Freshworks to provide the abil…
US, EU, AUS, IND, ME
Freshworks GmbH
Germany
Freshworks Australia Pty. Ltd.
Australia
Freshworks Technologies Private Limited
India
Freshworks Technologies Pte. Ltd.
Singapore
Freshworks Technologies UK Ltd.
United Kingdom
FullContact Inc.
Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows…
US
Google LLC
Freshdesk Freshchat Freshcaller Freshsales Freshmarketer Freshdesk Omni Freshsales Suite FireHydrant
Firebase Analytics helps us understand performance and usage metrics of our iOS…
Hertza L.L.C. D/B/A ZeroBounce
Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campai…
EU
Inline Manual Ltd.
Freshservice Freshrelease Freshdesk Omni Freshdesk
Inline Manual provides us the ability to provide quick and pertinent tours, tip…
Mailgun Technologies Inc.
Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as fo…
US
Merge API, Inc.
Merge API is a platform which helps enable integration between freshworks products and other software applications. Freshworks and its customers can integrate …
US, EU
Microsoft Corporation
Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will ha…
US, EU, IND, AUS
Natero Ireland Limited
Ireland
Rchilli Inc.
RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking…
US
SendGrid, Inc.
The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers ar…
US
Twilio Inc.
Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.
US
Wiz Inc.
Wiz is used to continuously scan and analyse cloud environments for risks,including Data Security Posture Management, vulnerability management, misconfiguratio…
US, EU, AUS, IND, ME
Workato Inc.
Workato is an integration platform that will be used to build integrations between Freshworks products and other software. It is also a workflow automation pro…
US, EU
Certifications the trust page names · CSA STAR · Cyber Essentials · FedRAMP · ISO 27001 · ISO 27701 · SOC 1 · SOC 2 Type II · SOC 3 · TX-RAMP
International transfer notice · European Union
“Data that Freshworks processes for Customer as a Processor may be stored in the EU or outside of the EU, depending on the Freshworks product.”
www.freshworks.com/data-processing-addendum/ · read 2026-10-13
The pages' own stamps: Effective Date 2026-04-01 · Effective Date 2026-09-30
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Where we get nothing
What Freshworks does not publish where we can read it
Of the 7 public pages we watch for Freshworks, these give us nothing right now.
Changelog
the page at that URL is not that document
freshworks.com/whats-newBefore you conclude anything
This only means we couldn’t read it on a public page. Freshworks may share it in its agreement, a trust portal, or with any customer who asks.
So treat it as a question to ask them: “Can you send your sub-processor list, and tell us when it changes?”
What this page doesn’t tell you
No score.
Nothing here rates Freshworks. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at Freshworks? With an email at freshworks.com you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is Freshworks in your product? Hear the morning we read a change.
You get the lines that moved, in Freshworks’s own words, and the date any window closes. No card. Nothing to cancel.