Vendor record · glean.com
What Glean promises about your data.
Where Glean publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
Glean lists its sub-processors at glean.com/legal/subprocessors. We last read it on October 15, 2026.
- What has changed
We've recorded no change to its sub-processor list or data processing agreement between August 31, 2026 and September 15, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
We couldn't quote a notice window: we watch glean.com/legal/dpa for Glean's data processing agreement, but the document did not yield readable text.
- Window
- —
- Sub-processors
- 22
- Pages
- 6
- Copies
- 21
no window we can quote yet
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
Glean DPA
We watch glean.com/legal/dpa for Glean's data processing agreement, and the document did not yield readable text. There is no sub-processor notice window we can quote.
Glean sub-processors
Glean publishes a sub-processor list at glean.com/legal/subprocessors; we last read it on October 15, 2026. It names 22 entries. The first 15, as the list prints them: Amazon Web Services, Inc.; Anthropic PBC; Baseten Labs, Inc.; Brave Software, Inc.; Deepgram, Inc.; Exa Labs, Inc.; Fireworks.ai, Inc.; Glean Affiliates; Glean Search Technologies India Private Limited; Google LLC; Groq, Inc.; Intercom, Inc.; Microsoft Corporation; Modal Labs, Inc.; OpenAI OpCo, LLC; and 7 more in the full table below. The public record holds no change to the list read before September 15, 2026. A change we read after September 15, 2026 is published 30 days after we read it.
22 named · full table
Every public change we have recorded · Where vendors publish their lists
How long Glean keeps your data
We hold no statement about data retention from Glean's watched pages. The pages we watch: pricing page glean.com/pricing; privacy policy glean.com/privacy; sub-processor list glean.com/legal/subprocessors; terms of service www.glean.com/website-terms; terms of service glean.com/website-terms; trust and security page glean.com/security. On training with customer data, Glean's terms of service (www.glean.com/website-terms, in the copy read October 7, 2026) says: “This means that Customer data processed through Glean's integration with Azure OpenAI's and OpenAI’s generative AI service will not be stored beyond the operational transaction. c. Training Data Restrictions: While using Glean's OpenAI/Azure OpenAI key, customer data will not be used to inform or train Azure OpenAI/OpenAI's generative AI model. d. Customer Key Usage Responsibility: If the…”
Training on customer data
“This means that Customer data processed through Glean's integration with Azure OpenAI's and OpenAI’s generative AI service will not be stored beyond the operational transaction. c. Training Data Restrictions: While using Glean's OpenAI/Azure OpenAI key, customer data will not be used to inform or train Azure OpenAI/OpenAI's generative AI model. d. Customer Key Usage Responsibility: If the…”
glean.com/website-terms · read 2026-10-07
Training on customer data
“Similar to all other major cloud companies, Service Provider continuously improves its services and search result quality by reviewing performance data, monitoring service usage, debugging issues brought to its attention, and incorporating customer feedback. **2.”
www.glean.com/website-terms · read 2026-10-07
Training on customer data
“Similar to all other major cloud companies, Service Provider continuously improves its services and search result quality by reviewing performance data, monitoring service usage, debugging issues brought to its attention, and incorporating customer feedback. **2.”
glean.com/website-terms · read 2026-10-07
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 22 · 7 name an AI provider we list
Amazon Web Services, Inc.
Cloud Service Provider / LLM Provider
United States*
Anthropic PBCAI · Anthropic
LLM Provider
United States
Baseten Labs, Inc.AI · Baseten
LLM Provider
United States
Brave Software, Inc.
Search
United States
Deepgram, Inc.AI · Deepgram
Speech-to-text transcription
United States**
Exa Labs, Inc.
Web crawling and rendering
United States
Fireworks.ai, Inc.AI · Fireworks AI
LLM Provider
United States
Glean Affiliates
Purpose
Glean Search Technologies India Private Limited
Remote access for support, security and debugging
India
Google LLC
Cloud Service Provider / LLM Provider
United States*
Groq, Inc.AI · Groq
LLM Provider
United States
Intercom, Inc.
Cloud-based Customer Support Services
United States
Microsoft Corporation
Cloud Service Provider / LLM Provider
United States*
Modal Labs, Inc.AI · Modal
LLM Provider
United States
OpenAI OpCo, LLCAI · OpenAI
LLM Provider
United States
Palo Alto Networks, Inc.
AI security provider (Prisma AI Runtime Security)
United States
Salesforce Inc.
CRM
United States
SendGrid, Inc.
Email Provider
United States
Slack Technologies, LLC
Customer Communications
United States
Snowflake, Inc.
LLM Provider
United States
Twilio Inc.
Communication Services
United States
Zendesk, Inc.
Customer Support Portal
United States
Certifications the trust page names · ISO 27001 · ISO 42001 · SOC 2 Type II · TX-RAMP
Laws the trust page names · GDPR · HIPAA
The pages' own stamps: Last Updated 2026-07-28 · Last updated 2026-04-01 · Last Updated 2024-09-03 · Last Updated 2024-09-03
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Where we get nothing
What Glean does not publish where we can read it
Of the 6 public pages we watch for Glean, these give us nothing right now.
Data processing agreement
the document did not yield readable text
glean.com/legal/dpaModel or system card
the page at that URL is not that document
www.glean.com/platform/model-hubBefore you conclude anything
This only means we couldn’t read it on a public page. Glean may share it in its agreement, a trust portal, or with any customer who asks.
So treat it as a question to ask them: “Can you send your sub-processor list, and tell us when it changes?”
What this page doesn’t tell you
No score.
Nothing here rates Glean. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at Glean? With an email at glean.com you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is Glean in your product? Hear the morning we read a change.
You get the lines that moved, in Glean’s own words, and the date any window closes. No card. Nothing to cancel.