Vendor record · zendesk.com
What Zendesk promises about your data.
Where Zendesk publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
Zendesk lists its sub-processors at support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy. We last read it on October 15, 2026.
- What has changed
We've recorded no change to its sub-processor list or data processing agreement between September 12, 2026 and September 15, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
When it adds a sub-processor, its clause at www.zendesk.com/company/data-processing-agreement/ (read September 12, 2026) gives you 30 days to object.
- Window
- 30
- Sub-processors
- 66
- Pages
- 7
- Copies
- 36
days to object when it adds a sub-processor
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
Zendesk DPA
Zendesk's data processing agreement gives 30 days to object to a new sub-processor. Here is the clause, from our September 12, 2026 copy:
30
days to object
“If Customer objects, it will inform Zendesk in writing by emailing [email address on the vendor's page] within 30 days following the update to the Sub-processor Policy.”
Found automatically and not yet checked by a person. The quote is exact, and the link goes to the source. Nothing here says whether the term is good or bad, only that Zendesk published it.
www.zendesk.com/company/data-processing-agreement/ · read 2026-09-12 · fingerprint 78007258d893ef2d…
How it says it sends notice
“Customer may sign-up to receive email notifications of such changes. - Sub-Processor Policy Objections. Customer may object to any newly appointed Sub-processor on reasonable grounds relating to data protection.”
www.zendesk.com/company/data-processing-agreement/ · read 2026-09-12
Zendesk sub-processors
Zendesk publishes a sub-processor list at support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy; we last read it on October 15, 2026. It names 66 entries. The first 15, as the list prints them: Aiven Oy; Amazon Web Services, Inc.; Amazon Web Services Australia Pty. Ltd.; APIHub, Inc. (aka Clearbit); Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością); Baseten Labs, Inc.; Cartesia AI Inc.; Cleverly, Unipessoal, LDA; Cloudflare, Inc.; Confluent, Inc.; Daily.co; Datadog, Inc.; Deepgram Inc.; ElevenLabs Inc.; Fireworks.ai, Inc.; and 51 more in the full table below. The public record holds no change to the list read before September 15, 2026. A change we read after September 15, 2026 is published 30 days after we read it.
66 named · full table
Every public change we have recorded · Where vendors publish their lists
How long Zendesk keeps your data
We hold no statement about data retention from Zendesk's watched pages. The pages we watch: changelog zendesk.com/whats-new; data processing agreement www.zendesk.com/company/data-processing-agreement/; pricing page zendesk.com/pricing; status page status.zendesk.com/; sub-processor list support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy; terms of service www.zendesk.com/company/agreements-and-terms/terms-of-use/; trust and security page zendesk.com/security. On training with customer data, Zendesk's trust and security page (zendesk.com/security, in the copy read October 10, 2026) says: “We do not access or use customer content for any purpose other than providing, maintaining, and improving the Zendesk services and as otherwise required by law.”
Training on customer data
“Therefore, Zendesk collects, accesses, maintains, uses, processes, and transfers the personal information of our subscribers and our subscriber’s end-users processed through the Services solely for the purpose of performing our obligations under our existing contract(s) with our subscribers; and for no commercial purpose other than the performance of such obligations and improvement of the Servic…”
zendesk.com/security · read 2026-10-10
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 66 · 7 name an AI provider we list
Aiven Oy
Provides search and data analytics functionality.
United States, Belgium
Amazon Web Services, Inc.
Cloud Service Provider for All Services
United States, Ireland, Germany, United Kingdom, Japan, Australia
Amazon Web Services Australia Pty. Ltd.
Cloud Service Provider
United States, Canada, United Kingdom, Germany, Australia
APIHub, Inc. (aka Clearbit)
Provides the marketing data engine used for the Reach functionality available in Zendesk Sell.
United States
Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością)
Poland
Baseten Labs, Inc.AI · Baseten
Provides hosting and inference infrastructure for open-weight AI models.
Cartesia AI Inc.
Provides text to speech generation for Forethought AI Agents Solve Voice.
Cleverly, Unipessoal, LDA
Portugal
Cloudflare, Inc.
Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Servi…
Local (Cloudflare routes traffic to worldwide data centers closest to the user'…
Confluent, Inc.
Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through.
United States
Daily.co
Provides voice channel infrastructure.
Datadog, Inc.
Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application …
United States, Germany
Deepgram Inc.AI · Deepgram
Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.
ElevenLabs Inc.AI · ElevenLabs
Provides generative artificial intelligence and natural language processing services.
Fireworks.ai, Inc.AI · Fireworks AI
Provides hosting and inference infrastructure for open-weight AI models.
Forethought Technologies, Inc.
United States
Forethought Technologies Canada, Inc.
Canada
Forge Technology, Inc. (aka Paragon)
Provides integration infrastructure platform services.
Functional Software, Inc. (aka Sentry)
Provides cross-platform error monitoring and reporting services.
United States, Germany
FutureSimple Inc.
United States
Gladia, Inc.
Provides natural language processing services for voice-related features.
GoodData Corporation
Supports analytics functionality in Insights.
United States
Google LLC
Cloud Service Provider for Zendesk QA, AI agents
Zendesk QA: Germany AI agents: United States, Belgium
Google Cloud EMEA Limited
Cloud Service Provider for Zendesk QA, AI agents
Zendesk QA: Germany AI agents: United States, Belgium
Groq, Inc.AI · Groq
Provides hosting and inference infrastructure for open-weight AI models.
Halon Security AB
Supports email filtering and security services.
Germany
HyperArc, Inc.
United States
Kabushiki Kaisha Zendesk
Japan
Local Measure Inc.
United States
Local Measure International Pty Ltd.
Australia
Microsoft Corporation
Hosts large language models used to provide generative artificial intelligence and natural language processing services.
Mistral AIAI · Mistral AI
Provides generative artificial intelligence and natural language processing services.
MongoDB, Inc.
Provides scalable database services used to host select Service Data.
United States, Ireland, Germany, Japan, Australia AI agents: United States, Bel…
Online Media Holdings Ltd.
Australia
OpenAI, L.L.C.AI · OpenAI
Provides generative artificial intelligence and natural language processing services.
Pusher Ltd.
Supports live event handling and messaging services for system-wide notifications.
United States
Qualitista OÜ
Estonia
Raintank, Inc. (aka Grafana Labs)
Provides logging and observability functionality.
United States, Belgium
SendGrid, Inc.
Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.
United States
Smooch Technologies ULC
Canada
Smooch Technologies US Inc.
United States
Snowflake Inc.
Provides data warehouse and analytics services and supports advanced Analytics Functionality.
United States, Germany
Twilio, Inc.
Supports telecommunication and messaging functionality, including telecommunication infrastructure.
Voice Functionality: United States, Ireland, Australia Zendesk Sell: United Sta…
Tymeshift, Inc.
United States
Tymeshift doo Novi Sad
Serbia
Tymeshift Portugal, Unipessoal Lda
Portugal
Ultimate Enterprises Oy
Finland
Ultimate.ai GmbH
Germany
Unleash Technologies, Inc.
United States
ZD Sub Holdings
United States
Zendesk, Inc.
United States
Zendesk ApS
Denmark
Zendesk Australia Holding Pty. Ltd
Australia
Zendesk Brasil Software Corporativo LTDA
Brazil
Zendesk France SAS
France
Zendesk G.K.
Japan
Zendesk International Limited
Ireland
Zendesk Italy S.r.l.
Italy
Zendesk Korea LLC
South Korea
Zendesk Netherlands B.V.
Netherlands
Zendesk Technologies Private Limited
India
Zendesk, S. de R.L. de C.V.
Mexico
Zendesk Singapore Pte. Ltd.
Singapore
Zendesk Technologies Spain S.L.
Spain
Zendesk Sweden AB
Sweden
Zendesk UK Limited
United Kingdom
Certifications the trust page names · CSA STAR · Cyber Essentials · FedRAMP · ISO 27001 · ISO 27017 · ISO 27018 · ISO 27701 · ISO 42001 · PCI DSS · SOC 2 · SOC 2 Type II
Laws the trust page names · GDPR · HIPAA
The pages' own stamps: Effective 2024-02-01 · effective 2026-09-02 · last updated 2024-02-01
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Sub-processor list
support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy2026-10-15
What this page doesn’t tell you
No score.
Nothing here rates Zendesk. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at Zendesk? With an email at zendesk.com you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is Zendesk in your product? Hear the morning we read a change.
You get the lines that moved, in Zendesk’s own words, and the date any window closes. No card. Nothing to cancel.