Vendor record · ada.cx
What Ada promises about your data.
Where Ada publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
Ada lists its sub-processors at ada.cx/legal/subprocessors. We last read it on October 10, 2026.
- What has changed
We've recorded no change to its sub-processor list or data processing agreement between August 31, 2026 and September 16, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
We couldn't quote a notice window: we watch ada.cx/legal/data-processing-addendum for Ada's data processing agreement, but the page returned too little text to be the document — usually a shell rendered by a script we cannot run.
- Window
- —
- Sub-processors
- 30
- Pages
- 3
- Copies
- 9
no window we can quote yet
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
Ada DPA
We watch ada.cx/legal/data-processing-addendum for Ada's data processing agreement, and the page returned too little text to be the document — usually a shell rendered by a script we cannot run. There is no sub-processor notice window we can quote.
Ada sub-processors
Ada publishes a sub-processor list at ada.cx/legal/subprocessors; we last read it on October 10, 2026. It names 30 entries. The first 15, as the list prints them: Amazon AWS; Anthropic; Baseten; Chameleon; ClickHouse; CloudAMQP; Cohere; Confluent; Datadog; Deepgram; Elastic NV; ElevenLabs; Firecrawl; Google Cloud; Groq; and 15 more in the full table below. The public record holds no change to the list read before September 16, 2026. A change we read after September 16, 2026 is published 30 days after we read it.
30 named · full table
Every public change we have recorded · Where vendors publish their lists
How long Ada keeps your data
Ada's privacy policy (ada.cx/legal/privacy-policy, in the copy read October 11, 2026) says: “Following termination, Ada retains data for up to 90 days, after which it is deleted or anonymized in accordance with Ada’s Data Processing Addendum.”
Training on customer data
“Ada does not use identifiable end-user data from Meta Platform Services to train public AI models. * Legal and compliance: Complying with applicable laws and regulations, responding to lawful requests from governmental authorities, and fulfilling Ada’s obligations under Meta’s Platform Terms, the WhatsApp Business Solution Terms, and applicable data protection laws.”
ada.cx/legal/privacy-policy · read 2026-10-11
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 30 · 8 name an AI provider we list
Amazon AWS
Hosting; Artificial intelligence models
USA, Canada, Europe*
AnthropicAI · Anthropic
Artificial intelligence models
USA
BasetenAI · Baseten
Artificial intelligence models
USA
Chameleon
In-product tours and onboarding
USA
ClickHouse
Analytics
USA, Europe*
CloudAMQP
Web Broker Hosting
USA, Canada, Europe*
CohereAI · Cohere
Artificial intelligence models
USA
Confluent
Data pipelines and analytics
USA
Datadog
Logging
USA
DeepgramAI · Deepgram
Automated Speech Recognition (ASR)
USA
Elastic NV
Answer prediction, database hosting
USA, Canada, Europe*
ElevenLabsAI · ElevenLabs
Generated Text-to-speech (TTS)
USA, Europe*
Firecrawl
Scrape knowledge from selected web pages
USA
Google Cloud
Message Translation, Text-to-speech (TTS), Automated Speech Recognition (ASR)
USA, Europe*
GroqAI · Groq
Artificial intelligence models
USA
LangChain
Logging
USA, Europe*
Looker
Business Intelligence and Analytics
USA
Microsoft Azure
Database Hosting; Text-to-Speech for Voice; Automated Speech Recognition (ASR)
USA
Microsoft Azure’s OpenAI (Microsoft Corporation)AI · OpenAI
Artificial intelligence models
USA
MongoDB Atlas
Database Hosting
USA, Canada, Europe*
Omni
Business Intelligence and Analytics
USA
OpenAIAI · OpenAI
Artificial intelligence models
USA
PostHog
Analytics
USA
Pusher
Realtime Processing
USA, Canada, Europe*
Pylon
Technical support
USA
Sendgrid
Email Service Provider
USA
Sentry
Error Reporting
USA
Svix
Webhooks functionality and infrastructure
USA, Canada, Europe*
TurboPuffer
Vector and full-text search engine
USA, Canada, Europe*
Twilio
Two-Factor Authentication, Telephone calls, call recording, messaging processing and distribution for the SMS, WhatsApp and Facebook Messenger channels
USA
International transfer notice · United States
“International Data Transfers Ada’s Platform is hosted on Amazon Web Services (AWS) in regions including the United States, Canada, Ireland, and Germany.”
ada.cx/legal/privacy-policy · read 2026-10-11
The pages' own stamps: Last Updated 2026-07-09 · Last Updated 2026-04-21
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Where we get nothing
What Ada does not publish where we can read it
Of the 3 public pages we watch for Ada, these give us nothing right now.
Data processing agreement
the page returned too little text to be the document — usually a shell rendered by a script we cannot run
ada.cx/legal/data-processing-addendumTerms of service
the page returned too little text to be the document — usually a shell rendered by a script we cannot run
ada.cx/termsTrust and security
the page is behind a sign-in or a bot wall, so we cannot read it from outside
ada.cx/securityBefore you conclude anything
This only means we couldn’t read it on a public page. Ada may share it in its agreement, a trust portal, or with any customer who asks.
So treat it as a question to ask them: “Can you send your sub-processor list, and tell us when it changes?”
What this page doesn’t tell you
No score.
Nothing here rates Ada. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at Ada? With an email at ada.cx you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is Ada in your product? Hear the morning we read a change.
You get the lines that moved, in Ada’s own words, and the date any window closes. No card. Nothing to cancel.