Vendor record · otter.ai
What Otter.ai promises about your data.
Where Otter.ai publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
Otter.ai lists its sub-processors at otter.ai/subprocessors. We last read it on October 15, 2026.
- What has changed
We've recorded no change to its sub-processor list or data processing agreement between September 2, 2026 and September 15, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
We couldn't quote a notice window: we haven't found a data processing agreement from Otter.ai anywhere we've looked.
- Window
- —
- Sub-processors
- 17
- Pages
- 4
- Copies
- 11
no window we can quote yet
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
Otter.ai DPA
We have not found a data processing agreement published by Otter.ai anywhere we looked. There is no sub-processor notice window we can quote.
Otter.ai sub-processors
Otter.ai publishes a sub-processor list at otter.ai/subprocessors; we last read it on October 15, 2026. It names 17 entries. The first 15, as the list prints them: Amazon Web Services, Inc.; Anthropic; Crescendo (formerly PartnerHero); Crusoe; Google Cloud Platform; Intercom; On24; OneSignal; OpenAI; PlanHat; Research Transcriptions; Slack; Stripe; Workato; WorkOS; and 2 more in the full table below. The public record holds no change to the list read before September 15, 2026. A change we read after September 15, 2026 is published 30 days after we read it.
17 named · full table
Every public change we have recorded · Where vendors publish their lists
How long Otter.ai keeps your data
We hold no statement about data retention from Otter.ai's watched pages. The pages we watch: pricing page otter.ai/pricing; privacy policy otter.ai/privacy; sub-processor list otter.ai/subprocessors; terms of service otter.ai/terms. On training with customer data, Otter.ai's privacy policy (otter.ai/privacy, in the copy read September 28, 2026) says: “When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your Location Information (described below), and your Device Information (described b…”
Training on customer data
“If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Otter.ai an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services. ###…”
otter.ai/terms · read 2026-09-28
Training on customer data
“No Customer Data will be used to train or improve Anthropic’s artificial intelligence models.”
otter.ai/subprocessors · read 2026-09-15
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 17 · 2 name an AI provider we list
Amazon Web Services, Inc.
Cloud service provider and customer data storage platform
United States
AnthropicAI · Anthropic
Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthrop…
United States
Crescendo (formerly PartnerHero)
The subprocessor only has access to Customer Data in the course of customer-initiated support cases.
United States / Philippines / Honduras
Crusoe
Cloud service provider
United States
Google Cloud Platform
Cloud service provider
United States
Intercom
Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool.
United States
On24
Webinar and virtual event hosting platform.
United States
OneSignal
Customer engagement and push notifications.
United States
OpenAIAI · OpenAI
Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain h…
United States
PlanHat
Customer Success platform for post-sales lifecycle.
United States
Research Transcriptions
Provider for annotating training and evaluation data for our product features.
United States
Slack
Internal messaging platform for communications.
United States
Stripe
Cloud-based Payment Processing
United States
Workato
Provider for building automations and integrations.
United States
WorkOS
Directory sync for enterprise login workflow.
United States
Zendesk
Cloud-based customer support services. Personal data may be contained in the customer support tickets.
United States
Zuora
Subscription Management & Billing
United States
The pages' own stamps: Effective 2026-06-16 · Effective 2025-09-19 · Effective 2026-03-31
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Where we get nothing
What Otter.ai does not publish where we can read it
Of the 4 public pages we watch for Otter.ai, these give us nothing right now.
Data processing agreement
we have not found one published anywhere we looked
Before you conclude anything
This only means we couldn’t read it on a public page. Otter.ai may share it in its agreement, a trust portal, or with any customer who asks.
So treat it as a question to ask them: “Can you send your sub-processor list, and tell us when it changes?”
What this page doesn’t tell you
No score.
Nothing here rates Otter.ai. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at Otter.ai? With an email at otter.ai you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is Otter.ai in your product? Hear the morning we read a change.
You get the lines that moved, in Otter.ai’s own words, and the date any window closes. No card. Nothing to cancel.