Question 1

What is Kustomer AI used for?

Accepted Answer

Kustomer AI is aI-powered customer service automation for scalable, personalized support. It is commonly used for automated customer support, ticket triaging and routing, omnichannel communication, and customer data unification.

Question 2

Is Kustomer AI free, and how is it priced?

Accepted Answer

Kustomer AI uses enterprise pricing, typically a custom quote based on seats, usage, and requirements. Contact the vendor for a quote.

Question 3

What compliance certifications does Kustomer AI have?

Accepted Answer

Kustomer AI lists SOC 2, HIPAA, and GDPR compliance, indicating adherence to recognized security and data-handling standards relevant to enterprise procurement.

Question 4

How can Kustomer AI be deployed?

Accepted Answer

Kustomer AI supports Cloud deployment. It is delivered as a cloud-hosted service.

Question 5

What does Kustomer AI integrate with?

Accepted Answer

Kustomer AI documents 8 integrations, including Salesforce, Zendesk, Shopify, Slack, Twilio, and Facebook Messenger.

Question 6

When was Kustomer AI founded?

Accepted Answer

Kustomer AI was founded in 2015 and has raised $174M in funding.

Question 7

Is Kustomer AI enterprise-ready?

Accepted Answer

Based on cataloged data, Kustomer AI has an Enterprise Readiness score of 76/100 (Strong tier), derived from its compliance, deployment, integration, adoption, and company-maturity signals.