Vendor record · retell.ai
What Retell AI promises about your data.
Where Retell AI publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
We haven't found a sub-processor list from Retell AI anywhere we've looked.
- What has changed
We can't read a sub-processor list or data processing agreement from Retell AI yet, so we can't record a change to either.
- Its window
We couldn't quote a notice window: we haven't found a data processing agreement from Retell AI anywhere we've looked.
- Window
- —
- Pages
- 7
- Copies
- 47
no window we can quote yet
pages we watch
dated copies of all its pages, since August 31, 2026
Retell AI DPA
We have not found a data processing agreement published by Retell AI anywhere we looked. There is no sub-processor notice window we can quote.
Retell AI sub-processors
We have not found a sub-processor list published by Retell AI anywhere we looked.
Every public change we have recorded · Where vendors publish their lists
How long Retell AI keeps your data
We hold no statement about data retention from Retell AI's watched pages. The pages we watch: changelog www.retellai.com/changelog; changelog www.retellai.com/changelog/conductor-higher-free-tier-token-limits-and-more; changelog www.retellai.com/changelog/retell-workflows-brex-top-25-and-more; pricing page www.retellai.com/pricing; privacy policy www.retellai.com/legal/privacy-policy; terms of service www.retellai.com/legal/terms-of-service; trust and security page docs.retellai.com/general/compliance?_gl=1*6ux8lo*_gcl_au*MTM5MTIzMzM3OC4xNzY3NDg2NjcxLjE5OTM1NjYwOTkuMTc2Nzk2NzA1MS4xNzY3OTY3MDUz. On training with customer data, Retell AI's terms of service (www.retellai.com/legal/terms-of-service, in the copy read October 11, 2026) says: “Call Recording and Third-Party Vendors** If you do not opt-out of recording, you give Retell AI permission to record calls made using the Service and process communication data (“Communications”) and User Content for offering AI-powered analytics and the development, training, and improvement of artificial intelligence and machine learning models that are included in the Service.”
Training on customer data
“In addition to the foregoing, Customer shall not: (a) use AI-generated voices or content produced by the Services to train, improve, or develop models or services that compete with Retell AI;”
www.retellai.com/legal/terms-of-service · read 2026-10-11
Training on customer data
“(c) legitimate interests, where processing is necessary for our legitimate business interests (such as improving and securing our Services, conducting analytics, preventing fraud, and direct marketing to existing customers) and those interests are not overridden by your data protection rights; and (d) compliance with a legal obligation, where we are required to process your data under applicable …”
www.retellai.com/legal/privacy-policy · read 2026-10-11
Training on customer data
“Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services for purposes of operating, improving, and developing the Services, provided such data cannot reasonably be used to identify Customer, its users, or any consumers.”
www.retellai.com/legal/terms-of-service · read 2026-10-11
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Certifications the trust page names · SOC 2 Type II
Laws the trust page names · GDPR · HIPAA
International transfer notice · United States
“Content that you submit for AI-assisted prompt generation is processed to fulfill your request and is not retained by the connector beyond that purpose. INTERNATIONAL TRANSFER OF DATA Retell AI is based in the United States, and the personal information we collect is primarily stored and processed in the United States.”
www.retellai.com/legal/privacy-policy · read 2026-10-11
Retirements announced · every vendor's retirements
2024-11-18
API Update: llm_websocket_url is now deprecated; use the new response_engine field.
2025-02-04
](/changelog/v1-api-deprecation-listen-to-user-keypad-input-and-more)
2025-02-28
claude 3 haiku will be deprecated, and all agents using that will be upgraded to claude 3.5 haiku;
2026-03-19
Deprecation of Phone Number Agent Fields:
2026-02-10
gpt-4o-realtime → gpt-realtime GPT-4.1 is not being deprecated on Retell.
2025-11-24
Important: Model Deprecation & Speaker Requirements
The pages' own stamps: Effective Date 2025-06-30 · Last Updated 2026-07-20 · Last Updated 2026-06-01
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Where we get nothing
What Retell AI does not publish where we can read it
Of the 7 public pages we watch for Retell AI, these give us nothing right now.
Sub-processor list
we have not found one published anywhere we looked
Data processing agreement
we have not found one published anywhere we looked
Before you conclude anything
This only means we couldn’t read it on a public page. Retell AI may share it in its agreement, a trust portal, or with any customer who asks.
So treat it as a question to ask them: “Can you send your sub-processor list, and tell us when it changes?”
What this page doesn’t tell you
No score.
Nothing here rates Retell AI. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at Retell AI? With an email at retell.ai you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is Retell AI in your product? Hear the morning we read a change.
You get the lines that moved, in Retell AI’s own words, and the date any window closes. No card. Nothing to cancel.