Vendor record · adobe.com
What Adobe promises about your data.
Where Adobe publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
Adobe lists its sub-processors at www.adobe.com/privacy/sub-processors.html. We last read it on October 15, 2026.
- What has changed
We've recorded no change to its sub-processor list or data processing agreement between September 12, 2026 and September 15, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
When it adds a sub-processor, its clause at www.adobe.com/content/dam/cc/en/legal/terms/enterprise/pdfs/DPA-WW.pdf (read October 1, 2026) gives you 14 days' notice.
- Window
- 14
- Sub-processors
- 75
- Pages
- 6
- Copies
- 34
days' notice when it adds a sub-processor
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
Adobe DPA
Adobe's data processing agreement gives 14 days' notice before a new sub-processor is engaged. Here is the clause, from our October 1, 2026 copy:
14
days' notice
“Adobe will provide such notification to those email addresses that have subscribed at least fourteen (14) days in advance of allowing the new Sub-processor to Process Personal Data (the “Objection Period”).”
Found automatically and not yet checked by a person. The quote is exact, and the link goes to the source. Nothing here says whether the term is good or bad, only that Adobe published it.
www.adobe.com/content/dam/cc/en/legal/terms/enterprise/pdfs/DPA-WW.pdf · read 2026-10-01 · fingerprint d1fc7168f119a266…
How it says it sends notice
“To subscribe to updates, click here.”
www.adobe.com/privacy/sub-processors.html · read 2026-09-30
How it says it sends notice
“Adobe will make available on its Sub-processor website a mechanism to subscribe to receive notifications on the addition and removal of Sub-processors.”
www.adobe.com/content/dam/cc/en/legal/terms/enterprise/pdfs/DPA-WW.pdf · read 2026-10-01
Adobe sub-processors
Adobe publishes a sub-processor list at www.adobe.com/privacy/sub-processors.html; we last read it on October 15, 2026. It names 75 entries. The first 15, as the list prints them: Adobe Inc.; Adobe Development ARM, LLC; Adobe KK; Adobe Research Schweiz AG; Adobe Systems GmbH; Adobe Systems Belgium BV; Adobe Systems Benelux BV; Adobe Systems Canada Inc.; Adobe Systems Danmark ApS; Adobe Systems Engineering GmbH; Adobe Systems Europe Limited; Adobe Systems France SAS; Adobe Systems Iberica, S.L.; Adobe Systems India Pvt. Ltd.; Adobe Systems Italia Srl.; and 60 more in the full table below. The public record holds no change to the list read before September 15, 2026. A change we read after September 15, 2026 is published 30 days after we read it.
75 named · full table
Every public change we have recorded · Where vendors publish their lists
How long Adobe keeps your data
We hold no statement about data retention from Adobe's watched pages. The pages we watch: data processing agreement www.adobe.com/content/dam/cc/en/legal/terms/enterprise/pdfs/DPA-WW.pdf; pricing page adobe.com/plans; privacy policy adobe.com/privacy; status page status.adobe.com/; sub-processor list www.adobe.com/privacy/sub-processors.html; terms of service adobe.com/legal/terms. On training with customer data, Adobe's terms of service (adobe.com/legal/terms, in the copy read October 1, 2026) says: “This license does not give us permission to train generative AI models with your or your customers’ content.”
Training on customer data
“Customer content is not used to train Adobe AI models or partner generative AI models, and that partner-model access is governed through Adobe enterprise controls (no separate login to the partner is required).”
www.adobe.com/privacy/sub-processors.html · read 2026-09-30
Training on customer data
“In exchange for your use of a Beta Version, you agree that Adobe may collect data, including crash data, regarding your use of the Beta Version and analyze your Content, including human review, to improve our Services and Software and to personalize your experience, regardless of whether you have opted-out of data collection for non-Beta Versions.”
adobe.com/legal/terms · read 2026-10-01
Training on customer data
“Note: Adobe also accesses OpenAI models through Azure OpenAI, described in the Microsoft entry above that assist with Adobe Acrobat’s AI Assistant (and Open AI is contractually prohibited from reviewing or training its models on Adobe customer data).”
www.adobe.com/privacy/sub-processors.html · read 2026-09-30
Training on customer data
“(j) to build or improve the quality of the Cloud Services Adobe is providing to Customer; and (k) to prevent, detect, or investigate data security incidents or protect against malicious, deceptive, fraudulent, or illegal activity.”
www.adobe.com/content/dam/cc/en/legal/terms/enterprise/pdfs/DPA-WW.pdf · read 2026-10-01
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 75 · 2 name an AI provider we list
Adobe Inc.
USA
Adobe Development ARM, LLC
Armenia
Adobe KK
Japan
Adobe Research Schweiz AG
Switzerland
Adobe Systems GmbH
Germany
Adobe Systems Belgium BV
Belgium
Adobe Systems Benelux BV
Netherlands
Adobe Systems Canada Inc.
Canada
Adobe Systems Danmark ApS
Denmark
Adobe Systems Engineering GmbH
Germany
Adobe Systems Europe Limited
United Kingdom
Adobe Systems France SAS
France
Adobe Systems Iberica, S.L.
Spain
Adobe Systems India Pvt. Ltd.
India
Adobe Systems Italia Srl.
Italy
Adobe Systems Nordic AB
Sweden
Adobe Systems Norge AS
Norway
Adobe Systems Romania SRL
Romania
Adobe Systems Schweiz GmbH
Switzerland
Adobe Systems s.r.o.
Czech Republic
Aiven Ltd
Akamai Technologies Inc.
Amazon Inc. (Connect)
Amazon Connect assists with phone and chat support by providing a set of digital, cloud-based tools to routing customer issues. This can include call recording…
- USA
Amazon Web Services, Inc.
Appcues Inc.
Appcues provides in-app messaging (tooltips, user guidance, and tutorials) to help customers understand how to use Adobe Frame. Data is passed to Appcues to as…
USA
BellSystem 24 Inc.
BellSystem 24 assists Adobe by providing customer care support services for the Adobe Creative Cloud and Document Cloud products in Japanese. They assist with …
- Japan
Black Forest Labs (BFL GmbH)
Black Forest Lab’s Flux video generation and video-modification models are available for users within Adobe Firefly and support aspects of generative fill func…
Germany, USA
Box, Inc.
Brave Software, Inc.
Adobe Document Cloud utilizes the Brave Search web search API. Brave processes queries constructed based on user inputs. URLs are returned to Adobe services fr…
USA, France, Germany
BytePlus Pte. Ltd
BytePlus Pte.’s Seedance video generation models are available for users within Adobe Firefly.
Singapore, Malaysia, Indonesia
Cloudflare, Inc.
Concentrix Corporation
Concentrix assists Adobe by providing customer care and technical support servi…
Crowdstrike Holdings, Inc.
Crowdstrike provides endpoint threat detection as part of the Adobe Operational Security Stack (OSS). This is a monitoring solution that examines relevant devi…
USA
Datadog Inc
Adobe uses Datadog for real-time user monitoring and logging. Datadog assists Adobe in providing insight into the front-end performance of applications from th…
USA
Elastic N.V.
Elastic N.V. provides managed services that support some optional (customer initiated) features within Adobe's Document Cloud, Experience Manager and Express p…
USA
ElevenLabs Ltd.AI · ElevenLabs
ElevenLabs’s multilingual speech generation models are available for users within Adobe Firefly.
UK, USA
Fastly, Inc.
Features and Labels Inc (“fal.ai”)
Features and Labels Inc (“fal.ai”) is a software company that hosts Kling Image video generation models, providing a unified API services to allow efficient ac…
Singapore, USA, Malaysia
Google (Alphabet)
Google’s Gemini and Veo image video generation and video-modification models are available for users within Adobe Firefly and support aspects of text to vector…
USA
Hoodoo Digital LLC
Hoodoo Digital assists Adobe by establishing platform connection services between Adobe Workfront and Adobe Experience Manager for our customers. Hoodoo Digita…
USA
Humain
Humain’s image generation models are available for users within Adobe Firefly.
Saudi Arabia
Intercom Inc.
Intercom helps Adobe provide a platform for community-based support, where users can reach out to ask questions or address issues by supplying in-app messaging…
USA, EU, UK, Australia
Khoros LLC
Khoros helps Adobe provide a platform for community-based support, where users can reach out to ask questions or address issues. Khoros provides customer engag…
USA, UK
Kuaishou Technology
Kuaishou Technology’s Kling Image video generation and video-modification models are available for users within Adobe Firefly.
Singapore
LexisNexis Risk Solutions Group
LexisNexis Risk Solutions assists Adobe by providing ID verification and authen…
Luma AI Inc.
Luma AI’s Ray video generation and video-modification models are available for users within Adobe Firefly.
USA
Marketo, Inc.
USA
Marketo EMEA Ltd.
United Kingdom
Merkle, Inc.
Merkle is an Adobe solution partner that provides customer care expertise. Specifically, they help customers get more tailored services from the Adobe Experien…
USA, India
Microsoft Corporation (Dynamics)
Microsoft Dynamics 365 Customer Service is a solution that Adobe deploys to assist with customer engagement management. Dynamics allows Adobe to track the prog…
USA, EU
Mitek Systems Inc.
Mitek powers the Government ID Verification service in Adobe Sign. It provides the ability to authenticate signers by retrieving their identity information fro…
USA, EU
Mitto AG
Adobe may send SMS messages to its customers for authentication, authorization and commerce flows. Mitto helps Adobe by providing SMS delivery services. To do …
USA, EU, UK, Serbia
MongoDB, Inc.
New Relic Inc.
Okta, Inc.
Adobe uses Okta to authenticate secure access to Adobe Cloud Services. It is integrated with Adobe’s cloud functions and provides provisioning, single sign-on,…
USA, EU, UK
OpenAIAI · OpenAI
OpenAI’s GPT image video generation and video-modification models are available for users within Adobe Firefly and support aspects of text to vector graphics i…
USA, EU
Red Hat, Inc.
Runway AI Inc.
Runway AI Inc.’s Runway image video generation and video-modification models are available for users within Adobe Firefly.
USA
SCSK Serviceware Corporation
SCSK Serviceware provides Adobe Experience Cloud’s customer support services, including call center functions, as the Tier1 service desk and customer care for …
Japan
Second Nature AI, Inc.
Adobe uses Second nature to process user account and profile information, transcribe user-generated content (audio, video) to text, and provide optional screen…
USA, EU
Semrush Inc.
USA
SendGrid, Inc.
SendGrid is used to send transactional emails from Adobe Commerce (such as receipts to customers, login emails, and other administration information) if a cust…
USA, EU
Sinch AB
Adobe uses Sinch to provide SMS, MMS, and RCS capabilities within the product, …
Sisense Ltd.
Sisense provides a data analytics query and visualization software tool with particular plug-ins for Marketo that allow customers to generate specific data vis…
USA, France
Slack Technologies
Slack assists Adobe with resolving service requests (e.g., customer calls or partner requests on bugs, fixes and other issues). It allows Adobe to track ticket…
USA, EU
Snowflake Computing Inc.
Speechmatics
Speechmatics provides automatic speech recognition software to allow for speech to text within Adobe products. To do this, Speechmatics has limited ability to …
USA, UK
Splunk, Inc.
Splunk assists with security event logging and monitoring via the collection of system data. Logs are generated through Adobe’s software applications and are a…
USA, EU, UK
Stream
Adobe uses Stream's enterprise chat offering for facilitating livestreaming chat functions with Behance. Currently, chat functionality is only available while …
USA, EU
Teleperformance
Teleperformance supports Adobe’s customer care support services by providing te…
Telesign Corporation
Telesign provides mobile communication services to Adobe by relaying SMS messages with links to Adobe customers and placing automated phone voice calls that re…
USA, EU, UK, Serbia
Topaz Labs LLC
Topaz Lab’s Gigapixel, Sharpen, Bloom, Denoise and Astra image modification models are available for users within Adobe Firefly while providing generative upsc…
USA
Twilio, Inc.
Twilio provides multi-factor authentication services allowing users to receive SMS messages and phone calls to verify their login information. Twilio’s Segment…
USA
Workfront Inc.
USA
Zendesk Inc.
Zendesk supports Adobe’s customer care support services by providing scalable customer service solutions (including messaging, help center coordination, agent …
USA, EU
The pages' own stamps: Effective 2025-10-03 · Last Updated 2026-09-28 · Published 2025-10-03
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Data processing agreement
www.adobe.com/content/dam/cc/en/legal/terms/enterprise/pdfs/DPA-WW.pdf2026-10-13
Where we get nothing
What Adobe does not publish where we can read it
Of the 6 public pages we watch for Adobe, these give us nothing right now.
Trust and security
the page at that URL is not that document
adobe.com/trustBefore you conclude anything
This only means we couldn’t read it on a public page. Adobe may share it in its agreement, a trust portal, or with any customer who asks.
So treat it as a question to ask them: “Can you send your sub-processor list, and tell us when it changes?”
What this page doesn’t tell you
No score.
Nothing here rates Adobe. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at Adobe? With an email at adobe.com you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is Adobe in your product? Hear the morning we read a change.
You get the lines that moved, in Adobe’s own words, and the date any window closes. No card. Nothing to cancel.