Vendor record · newrelic.com
What New Relic promises about your data.
Where New Relic publishes its promises, how long it gives you when it adds a sub-processor, and what has changed.
- Where it publishes
New Relic lists its sub-processors at newrelic.com/sub-processors. We last read it on October 15, 2026.
- What has changed
We last saw its sub-processor list change on September 12, 2026, and none to its data processing agreement before September 15, 2026. Subscribers hear about a change the morning we read it; the public record shows it 30 days later.
- Its window
When it adds a sub-processor, its clause at newrelic.com/termsandconditions/dataprotection (read October 9, 2026) gives you 10 business days to object.
- Window
- 10
- Sub-processors
- 17
- Pages
- 7
- Copies
- 60
business days to object when it adds a sub-processor
sub-processors named
pages we watch
dated copies of all its pages, since August 31, 2026
New Relic DPA
New Relic's data processing agreement gives 10 business days to object to a new sub-processor. Here is the clause, from our October 9, 2026 copy:
10
business days to object
“After being notified, Customer will have ten (10) business days to notify New Relic in writing of any reasonable objection it has to the new third party Sub-Processor(s).”
Found automatically and not yet checked by a person. The quote is exact, and the link goes to the source. Nothing here says whether the term is good or bad, only that New Relic published it.
newrelic.com/termsandconditions/dataprotection · read 2026-10-09 · fingerprint c1d19f12a1431788…
How it says it sends notice
“Changes to Sub-Processors.** Provided that Customer signs up for notifications at https://newrelic.com/NR-legal-signup-datasubprocessors, New Relic shall provide twenty-one (21) days’ prior notice of any new third party Sub-Processor(s) (where that third party Sub-Processor is a core service provider within the New Relic observability platform and where Perso…”
newrelic.com/termsandconditions/dataprotection · read 2026-10-09
New Relic sub-processors
New Relic publishes a sub-processor list at newrelic.com/sub-processors; we last read it on October 15, 2026. It names 17 entries. The first 15, as the list prints them: Anthropic Claude; Atlassian/Jira; AWS; CloudFlare; EzProtect (Adaptus); Fastly; Fivetran; Google; Google Cloud Platform; Kentik; Microsoft Azure; New Relic, Inc.; Pinecone.io; PubNub; Salesforce Service Cloud and Agentforce; and 2 more in the full table below. The latest change to the list in the public record was read on September 12, 2026.
17 named · full table
Latest public change · read 2026-09-12
+ Full-stack visibility for rapid de-bugging and better UX
+ Full-stack visibility for rapid de-bugging and better UX
− Monitor mobile app performance end to end
− Monitor mobile app performance end to end
Every public change we have recorded · Where vendors publish their lists
How long New Relic keeps your data
New Relic's data processing agreement (newrelic.com/termsandconditions/dataprotection, in the copy read October 9, 2026) says: “Return or Deletion of Data ** Upon receipt of Customer’s written request, New Relic shall (at Customer's election) return Personal Data or close Customer’s account and delete all Personal Data within 90 days of the termination, save that this requirement shall not apply to the extent New Relic is required by applicable law to retain some or all of the Personal Data, which Personal Data New Relic …”
Retention windows vendors publish · What vendors say about training
What the pages say
Read automatically from the pages below and shown as printed. A missing row is a gap in our reading, not proof it isn’t there.
Sub-processors named · 17 · 2 name an AI provider we list
Anthropic ClaudeAI · Anthropic
Support
Multiple Worldwide
Atlassian/Jira
Management of customer support tickets
AWS region in the USA
AWS
Data storage and diagnostics Infrastructure, Cloud service provider, including AI services for intelligence features
Multiple worldwide
CloudFlare
Traffic routing, TLS Termination and security services
Global - See [https://www.cloudflare.com/network/](https://www.cloudflare.com/n…
EzProtect (Adaptus)
Cybersecurity solution which will scan any content, including files, that a New Relic user may upload or send to New Relic in order to ensure that content is n…
USA
Fastly
Traffic routing & TLS Termination
Global - See [https://www.fastly.com/network-map/](https://www.fastly.com/netwo…
Fivetran
Connector and extract, transform and load (ETL) services
USA
Infrastructure; Cloud service provider; including AI services for intelligence features; Email and office applications
Google Cloud Platform
Data storage and diagnostics
Kentik
Network Synthetic monitoring
USA
Microsoft Azure
Infrastructure, Cloud service provider, including AI services for intelligence features
Multiple Worldwide
New Relic, Inc.
Pinecone.ioAI · Pinecone
Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services
USA
PubNub
Real-time messaging between the CodeStream client extensions and Cloudstream’s API service in the cloud
USA
Salesforce Service Cloud and Agentforce
Management of customer support tickets
USA
Sendgrid
Email messaging services
USA
Snowflake
Data warehouse services
USA
Data location · United States
“Data Regions.** New Relic’s data hosting regions are described in the Documentation, currently located in the U.S. and the EU.”
newrelic.com/termsandconditions/dataprotection · read 2026-10-09
Retirements announced · every vendor's retirements
undated
End-of-life announcements ADMIN AND DATA
The pages' own stamps: Last updated 2026-09-14 · Last Updated 2026-07-22
The pages we watch
Every page we read, so you can check it. Each is re-read on a schedule, and we keep a dated copy when it changes.
Where we get nothing
What New Relic does not publish where we can read it
Of the 7 public pages we watch for New Relic, these give us nothing right now.
Trust and security
the page returned too little text to be the document — usually a shell rendered by a script we cannot run
newrelic.com/securityTrust and security
the page at that URL is not that document
newrelic.com/platform/security-rxBefore you conclude anything
This only means we couldn’t read it on a public page. New Relic may share it in its agreement, a trust portal, or with any customer who asks.
So treat it as a question to ask them: “Can you send your sub-processor list, and tell us when it changes?”
What this page doesn’t tell you
No score.
Nothing here rates New Relic. A short notice window is a contract term, not a criticism.
Public pages only.
Private notices and negotiated terms are invisible to us. Your agreement may say something different.
Wrong? Tell us.
Corrections are free, always. We reply within 2–3 business days.
How we read a page · The change log
Work at New Relic? With an email at newrelic.com you can claim this record, suggest pages we should watch, and take a free copy of it. Claiming changes nothing we publish.
Is New Relic in your product? Hear the morning we read a change.
You get the lines that moved, in New Relic’s own words, and the date any window closes. No card. Nothing to cancel.